FAQ

Top Questions:

How do I sign up for FixYa?
Is the assistance on FixYa free?
How do I pick my FixYa nickname?
Are there any restrictions when creating my FixYa password?
How do I sign in to my FixYa account?
Where can I find the FixYa Terms and Conditions?
Where can I find the FixYa Privacy Policy?
I forgot my password. What should I do?
How do I change my password?
I forgot my nickname. What should I do?
How do I change my email address?
How do I update my profile?
How do I upload, change or delete a photo in my Profile?
What browsers does FixYa support?

Getting a Solution to a Technical Problem:

How do I post a new technical problem?
I can't find my product. What should I do?
How can I tell if my problem has already been posted by another user?
What is the Premium Assistance Service?
Can I contact my Live Chat Expert after the chat session is over?
Where can I view a transcript of my Live Chat session?
Who should I contact with questions about Live Chat?
Who should I contact with questions about Premium Assistance?

Contacting FixYa:

Who should I contact with General Support questions?
Who should I contact with FixYa Account questions?
Who should I contact with Premium Services questions?
How do I report Abuse on FixYa.com?

Top Questions:

How do I sign up for FixYa?

Signing up for FixYa is simple and free:

1. From the FixYa homepage, click on the "Sign In" button in the top right corner of the page,
2. You'll be taken to the FixYa Sign In page for existing FixYa members. If you are not already a member, you'll need to click on the "Not a member?" link in the top right corner of the page.
3. You'll be taken to the User Sign Up page. Complete the short form on this page.
   Nickname - This will be your user name on the FixYa site. Once you complete your registration, this nickname can not be changed. Between 4-12 alphanumeric characters.
   Email Address - This will be the email address we use to contact you regarding important updates, etc. We will not share your email address with anyone. See our Privacy Policy for details.
   Password - A minimum of 4 alphanumeric characters.
4. Click the "Sign Up" button
   NOTE: By clicking the "Sign Up" button, you are agreeing to the Terms of Use for the FixYa site.

Is the assistance on FixYa free?

Yes. Signing up for FixYa is free. Users can post their problems on the free troubleshooting forms and get help for free. You can also upgrade your post to Premium Assistance and get fast, guaranteed assistance from our Top Experts - via posting or Live Chat.

How do I pick my FixYa nickname?

Your FixYa nickname will be your user name on the FixYa site, and will be seen by other users. Once you complete your registration, this nickname can not be changed. Pick a nickname between 4-12 alphanumeric characters that you can easily remember, and that you don't mind being visible to the FixYa community.

Are there any restrictions when creating my FixYa password?

FixYa passwords must be a minimum of 4 characters and can only contain letters and numbers.

How do I sign in to my FixYa account?

To sign in to your FixYa account, click the "Sign In" button in the top right corner of any FixYa.com page. If you are not already a FixYa member, click the "Not a Member?" link in the top right of the Sign In page and fill out the short Sign Up form.

Note: If you are already signed in to your FixYa account, you will see the "My Profile" and "Sign Out" buttons in the top right corner of the page. Click the "Sign Out" button if you wish to sign in as a different user.

Where can I find the FixYa Terms and Conditions?

Click here to view the FixYa Terms and Conditions.

Where can I find the FixYa Privacy Policy?

Click here to view the FixYa Privacy Policy.

I forgot my password. What should I do?

From the Sign In page, click on the "Forgot your password?" link. You'll be asked to enter your email address so that FixYa can send you a new password.

How do I change my password?

To change your FixYa password:

1. Sign in to your FixYa account with your current password.
2. Click on the "My Profile" link at the top of the page.
3. From your My Profile page, click on the "Edit Profile" link under the Useful Links section in the right column.
4. From your Edit Profile page, click on the "Change Password" link.
5. You'll be asked to enter your old password, and then select a new password.
6. Click the "Change Password" button.
7. You'll now need to sign in to FixYa with your new password.

I forgot my nickname. What should I do?

For questions about your FixYa nickname, please contact us.

How do I change my email address?

1. Sign in to your FixYa account.
2. Click on the "My Profile" link at the top of the page.
3. From your My Profile page, click on the "Edit Profile" link under the Useful Links section in the right column.
4. When you have entered your new email address on the form, scroll to the bottom of the page and click "Submit" to save your changes.

How do I update my profile?

1. Sign in to your FixYa account.
2. Click on the "My Profile" link at the top of the page.
3. From your My Profile page, click on the "Edit Profile" link under the Useful Links section in the right column.
4. When you have made your desired edits, scroll to the bottom of the page and click "Submit" to save your changes.

How do I upload, change or delete a photo in my Profile?

To upload your first photo:

1. Sign in to your FixYa account.
2. Click on the "My Profile" link at the top of the page.
3. Click on the "Upload Your Photo" link near the top of the page.
4. You'll be taken to the Edit Profile page, where you can click the "Browse" button to select an image from your computer.
5. Once you select the desired image, click "Submit" at the bottom of the page to save your changes.

To change your photo:

1. Sign in to your FixYa account.
2. Click on the "My Profile" link at the top of the page.
3. From your My Profile page, click on the "Edit Profile" link under the Useful Links section in the right column.
4. Scroll down to the bottom of the Edit Profile page, and click the "delete" button under your current image.
5. Your current image will disappear, and the Browse button will appear, allowing you to select a new image from your computer.
6. Once you select the desired image, click "Submit" at the bottom of the page to save your changes.

To delete your photo:

1. Sign in to your FixYa account.
2. Click on the "My Profile" link at the top of the page.
3. From your My Profile page, click on the "Edit Profile" link under the Useful Links section in the right column.
4. Scroll down to the bottom of the Edit Profile page, and click the "delete" button under your current image.
5. Click "Submit" at the bottom of the page to save your changes

What browsers does FixYa support?

FixYa supports most versions of Internet Explorer, Firefox, and Safari. If you have a question about a specific browser, please contact us.

Getting a Solution to a Technical Problem:

How do I post a new technical problem?

Before you post a new technical problem, we encourage you to search for your product and see if anyone has already posted your problem on FixYa.

If your problem has not already been posted, click on the "Post a New Problem" link at the top of the "Troubleshooting and Support" section of the product page. You'll be asked to specify a subject for your problem and then describe it in detail - including the problem symptoms and any steps you've already taken to try to resolve the problem on your own.

I can't find my product. What should I do?

There are 2 ways to find your product on FixYa: If you are unable to find your product by searching or browsing, just click the "Ask" button near the top right corner of most FixYa pages. You'll be able to select a product category and subcategory, and post your problem.

How can I tell if my problem has already been posted by another user?

It's easy to see if your problem has already been posted by another user:

1. Find your product - either by browsing by brand or using the search box found near the top of the Homepage.
2. Once you find your product, there are two ways you can tell if someone has already posted a similar problem :
   1. scroll through the existing problems for that product, found under "Troubleshooting and Support"
   2. use the search box at the top of the product page to search for your solution within the knowledgebase for that specific product
3. If you find a problem like yours, click on the problem thread and read the available solutions. If there are no suggested solutions that solve your problem, click on the "Have the same problem?" link near the top of the problem thread to post your version of the problem and be notified when a new solution is offered.
   
   If you do not find a problem like yours, click on the "Post a New Problem" link at the top of the "Troubleshooting and Support" box to post your problem and be notified when a new solution is offered.

What is the Premium Assistance Service?

When you post a new problem on FixYa, we give you the option of upgrading to Premium Assistance and have your problem solved by our elite group of pre-screened technical experts. There are two options for Premium Assistance - Premium Live Chat and Premium Problems. Our Premium Support Team is happy to assist you with any questions regarding the Premium Assistance Service. Feel free to contact us at premium.support@fixya.com.

Can I contact my Live Chat Expert after the chat session is over?

You can continue to correspond with your Chat Expert(s) by posting a comment to the Chat Thread, located on your FixYa Profile page under "My Chat Sessions".

Where can I view a transcript of my Live Chat session?

To view a transcript of this chat session, click on the "View Your Chat Session" link, located on your FixYa Profile page under "My Chat Sessions".

Who should I contact with questions about Live Chat?

If you have additional questions about Premium Live Chat, please email us at premium.support@fixya.com.

Who should I contact with questions about Premium Assistance?

If you have additional questions about Premium Assistance, please email us at premium.support@fixya.com.

Contacting FixYa:

Who should I contact with General Support questions?

If you have a general support question, please email us at support@fixya.com. Please do not email us technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on the FixYa.com troubleshooting forums, and receive technical support from the FixYa community.

Who should I contact with FixYa Account questions?

If you have a question regarding your FixYa member account, please email us at support@fixya.com. Please do not email us technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on the FixYa.com troubleshooting forums, and receive technical support from the FixYa community.

Who should I contact with Premium Services questions?

If you have a question regarding Premium Services - including Premium Live Chat, Premium Problems, and Expert Payments - please email us at premium.support@fixya.com. Please do not email us technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on the FixYa.com troubleshooting forums, and receive technical support from the FixYa community.

How do I report Abuse on FixYa.com?

If you believe another user is abusing the rules of FixYa.com, please follow these steps:

1. Locate the abusive post thread on the FixYa.com site
2. Click the "Report Abuse" link, usually located in the top right corner of the thread.
3. Use the "Reason" field on the form to describe the reason for your report.
4. Click the "Submit" button at the bottom of the page.
5. We will review your report and take any necessary steps to remedy the situation. Please note that your identity will not be revealed to the abuser.

Please do not use the "Report Abuse" form to submit technical questions regarding your consumer products. You may post your gadget, electronic and/or consumer product technical questions on the FixYa.com troubleshooting forums, and receive technical support from the FixYa community.